Accessibility statement

This statement applies to the government.london website. We are committed to making this site accessible, in the spirit of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA, and we treat those guidelines as the standard we hold every page to.

government.london is a signposting portal. It gathers the public services of Greater London and its 33 local authorities in one place and sends you on to the official service that does the work. Because so much of what people need starts here, we want the journey through this site to be clear and usable for everyone — including people who use a screen reader, navigate by keyboard alone, rely on speech input, or need larger text or reduced motion.

How accessible this site is

We have built accessibility into the design of the site rather than treating it as an add-on. On our pages you should be able to:

• Move through the whole site using only a keyboard — every link, menu, button and accordion is operable without a mouse.
• See where you are: focus is always visible, marked with a clear brass outline as you tab through the page.
• Skip repeated content: a "Skip to content" link is the first thing in the page, so you can jump straight past the header to the main content.
• Read structured pages built with semantic HTML5 — real headings, lists, landmarks and tables, so assistive technology can announce the page correctly.
• Resize text up to 200% in your browser without content breaking, overlapping or being cut off.
• Use the site on a narrow screen: the layout is responsive down to 320px wide and reflows without a horizontal scroll.
• Read comfortably: text and interface colours are chosen to meet sufficient colour contrast, and we do not use colour alone to carry meaning.
• Turn off motion: the site respects your prefers-reduced-motion setting, and reveal animations are switched off when you ask your device for less movement.
• Work with JavaScript off: menus, search and the FAQ accordions still function without JavaScript, because the FAQs are native controls and the content is never hidden behind a script.

Menus and accordions carry the ARIA attributes screen readers expect — the Topics menu announces that it opens a sub-menu, the mobile menu button reports whether it is expanded, and the current page is marked so you always know where you are.

Known limitations

We keep our own pages under review, but some parts of the experience rely on services that we do not build or control. Where that is the case, we cannot guarantee they meet WCAG 2.2 AA, though we do our best to introduce them clearly and offer a plain alternative:

• The live lightning map on the weather page is an interactive, third-party embed. The key weather information is also given in plain text nearby so you are not reliant on the map itself.
• The live news feed pulls headlines from london.gov.uk. The feed markup is ours, but the wording and any linked documents come from the source and are outside our control.
• Some links take you to official external services — GOV.UK, Transport for London, the NHS and the boroughs. Those sites publish their own accessibility statements, and their content, including any PDFs, is their responsibility, not ours.

External links open on the official service and are marked as leaving this site.

Reporting an accessibility problem

We want to hear about anything that gets in your way. If you find a page you cannot use, a control you cannot reach with a keyboard, text you cannot read, or content that does not work with your assistive technology, please tell us. Describe the page and what went wrong, and we will look into it and get back to you.

Report a problem →

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you contact us with a complaint about accessibility and you are not happy with how we respond, you can raise it through the Equality Advisory and Support Service (EASS), which handles accessibility complaints about public sector websites in the UK.

How we tested this site

We test our pages as our users do. That means moving through each page with the keyboard alone to confirm every menu, link and accordion can be reached and operated in a sensible order, checking that focus stays visible throughout, and reviewing pages in the spirit of a screen-reader pass to make sure headings, landmarks, link text and form labels are announced clearly. We check that pages reflow at 320px, that text can be resized, and that colour contrast holds. Accessibility is part of building every new page, not a one-off audit.

Note: This is an information portal. It does not take payments or applications — those happen on the official service we link you to. This statement covers the government.london pages themselves.